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How to Submit a CryoBuilt Service Request

Your CryoBuilt chamber is safeguarded by the CryoBuilt Protect Program, which offers daily monitoring to detect and diagnose potential issues before they even arise. However, if you ever need assistance, submitting a service request is straightforward and efficient.

CryoBuilt Protect Program

  • Our Protect Program is designed to ensure your cryotherapy chamber runs seamlessly, thanks to:

  • Daily Live Monitoring: We track essential biomarkers to detect and address issues proactively, preventing interruptions to your operations.

  • Quick & Easy Support: Simply email us at service@cryobuilt.com or call to open a ticket. Our team is available to assist with remote troubleshooting, dispatch local technicians if necessary, and provide overnight parts delivery.

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What’s Included in the Protect Program?

  • Time: Nearly 24/7 remote tech support with emergency overtime included. Our experts are available after hours, from 4 AM to 7 PM PST, to address your concerns.

  • Hardware: Coverage for replacement parts and labor, expedited freight, and trained professional technicians to handle any repair.

  • Location: Access to a network of over 3000 local technicians, ensuring fast, on-site assistance.

  • Software: Nationwide coverage, priority handling, and regular software and firmware updates to keep your system up-to-date.

Steps to Submit a Service Request

  1. Open a Ticket Online or Call Directly
    If you encounter any issues, you can open a support ticket through our online service portal or call us directly at 1-800-633-1400. Our cryo experts will review your request immediately, ensuring you get personalized support from a real person.

  2. Teams Alerted
    Once your ticket is submitted, our support team is notified right away. They will promptly begin assessing your request to provide a timely resolution.

  3. Remote Troubleshooting
    Our experts will remotely access your chamber’s system to perform a thorough diagnostic check. This allows them to quickly identify and address the root cause, ensuring minimal downtime.

  4. Overnight Parts Delivery
    If a part needs to be replaced, we will arrange for overnight delivery. All our parts are manufactured in the US, ensuring fast availability and reducing delays.

  5. Local Technician Dispatch
    For issues that cannot be resolved remotely, we have a network of over 3000 technicians across the country. A local technician will be dispatched to your location to address the problem on-site.

If you need more info about the Protect Program or help submiting a request, get in touch today.

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